The customer ordered via the BarTrack App and did not receive an email

After every order through BarTrack, the orderer receives a confirmation e-mail. Read what could be the cause of not receiving this message and what you can do about it.

If the customer claims not to have received a confirmation email, you have the option to resend previous messages. This can be useful if the customer accidentally deleted the email or if it ended up in their spam folder.

To resend the message, follow the steps below:

1. Navigate to the Hub and click on the 'Messages' tab.
2. Locate the specific message in the list. If you have a large number of messages, you can use a filter to find the particular message.
3. Click on 'resend' at the end of the line. This will open a new window where you can edit the message before sending it again.
4. Click on the 'Send' button and the message will now be resent to the customer.

If the customer still does not receive a confirmation email, there may be a technical issue. In that case, we recommend contacting our BarTrack support team. Our experts will be happy to assist you and resolve the problem as quickly as possible.