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FAQ's
In our FAQ, you will find answers to the most frequently asked questions about using BarTrack.
General
Account and access
- How should I log in to BarTrack?
- Forgot your password? How do you set a new password for the BarTrack mobile app?
- 'Two factor Authentication' (2FA). What is that and how does it work?
- I can no longer log in using the 2FA Authentication SMS method
- The link in my confirmation e-mail does not work
- Where do I set the app's language?
- Delete my account
Startup and installation
- Download and install the BarTrack App
- Do I need to download software to order with BarTrack?
- Quick Install Guides for the Orderer
- Installing BarTrack for Desktop
- Can I install the BarTrack handheld scanner software on an Apple computer?
- Can I install the BarTrack app on any phone?
- Why do I need to install software to work with my handheld scanner?
Scanning and ordering
- Can I order from BarTrack with any scanner?
- Can I scan with any phone?
- How can I return defective scanners?
- What bar codes can I scan?
- Where can I find the overview of orders?
- I ordered the products, but do not get a confirmation email
- I'm missing an article in BarTrack. What next?
- I can't find an article. What next?
- Is it possible to see the current status of my order?
- Why can't I see the item description of the scanned product in the App?
- Can I also order only certain products in my shopping cart?
- How can I register received materials?