You can easily request a new password yourself. Follow the steps below:
1. Go to https://hub.bartrack.com
2. Click on the link "Forgot your password?"?
3. Fill in your e-mail address and click on "request password".
4. You will receive an e-mail at the e-mail address provided by you. Open the e-mail and click on the link in the e-mail.
5. You will be taken to the page where you can enter your new password. Think of a new password and remember it well. Click on "change password" to finalize the creation of the new password.
6. Your password has been changed. You can now log in with your new login details.